Please click on a question to see its answer.
All diamonds of 0.30 carat and above come with an independent grading certificate to prove the quality of your diamond. We only supply stones that have been inspected and certified by one of the following internationally recognised grading labs : GIA, HRD and IGI. For more information on certificates click HERE Beware of some companies selling diamonds that have been graded by labs with lesser reputations as these diamonds are often of inferior quality and grade and therefore do not carry the same value.
The M.A.D logo you see inside the rings on the images and videos on the site is for display purposes only and is to protect the copyright of our images. Your ring will only be stamped with the appropriate hallmark from the Assay Office.
All our jewellery is hand made to order by our experienced goldsmiths and diamond setters with delivery usually within 14 working days from receipt of order. To keep our prices so competitive we source diamonds from Europe, Asia and the USA and so delivery can depend on where the stone(s) is coming from. If however you need delivery for a specific date please CONTACT us and we will do our utmost to meet your requirements. We do also carry a certain amount of rings and diamonds in stock so if you are in a real hurry please call us!
If your ring needs re-sizing at any time in the first six months we will only charge £20 to cover postage and handling.
Depending on the setting with a yellow gold ring the setting is often white gold. If you look at the image on the product page you will be able to see. We can make the setting in all yellow gold or platinum if required. Please just contact us for details. If a ring is pictured in all yellow we can even just tip the claws with white gold if required.
Yes, all our products come with a UK hallmark which is your guarantee of the precious metal content of your jewellery. Hallmarking was originally introduced in the 1300`s by a statute of King Edward 1 and is one of the earliest forms of consumer protection.
We use the very latest secure server payment process run by SAGEPAY who comply to the highest level of data security. Paying with your credit/debit card on our site is just as secure as using your card in your local supermarket.
Our price includes fully insured UK delivery along with our exclusive high quality packaging and presentation box which has been designed specifically to compliment your jewellery. Please see PACKING & PRESENTATION for more details.
All jewellery is presented in a beautiful M.A.D presentation box with supporting documentation and a jewellery care pack. Please see PACKING & PRESENTATION for more detail.
Yes you can collect your order by prior arrangement. Please contact customer services for details.
Yes, just call customer services on 0151 625 8800 and we will take your order and payment over the phone. Ordering over the phone means that you agree to our standard terms and conditions. To read our terms and conditions please click HERE.
Yes, we do deliver outside the UK using a special courier service. Countries outside the EU are exempt from paying VAT. For details please contact customer services
Here at MadAboutDiamonds we are committed to giving you top quality hand crafted jewellery at up to 60% below high street prices. Due to our efficient online cost structure and the fact that we do not have to hold large amounts of stock in an expensive high street shop we can cut out several of the layers involved in a traditional jewellery purchase. This enables you to make really significant savings – just compare our prices. Add this to our no quibble money back guarantee and you really can’t go wrong. For further details see ABOUT US and WHY WE’RE CHEAPER.
Mad About Diamonds offer a full 14 day no quibble money back guarantee. If you are not entirely happy with your purchase we will give you a full refund excluding postage costs. Please refer to our REFUNDS POLICY. Note some special order items are non-refundable. If you purchase a solitaire diamond ring we can re-set the diamond in a different mount for which there would be a small charge.
To return an item please refer to our RETURNS POLICY.
If you need help or advice please don’t hesitate to contact us by phone on 0151 625 8800 or email firstname.lastname@example.org. Our office hours are 9.00am to 6.00pm Monday to Friday and 10.00am to 1.00pm on Saturdays. We often work outside these hours especially evenings – and if you leave a message or send an email we will always reply promptly.
We offer a 14 day full money back guarantee to return the item if you are not completely satisfied. Please see our RETURNS POLICY. We further guarantee your item for a full 3 years against manufacturing defect. This does not cover any work carried out by a third party. Please note we strongly recommend that you insure your jewellery as we will not accept any liability for a lost diamond. Our experienced stone setters and quality control always ensure that stones are set securely into any item of jewellery we supply therefore any stones lost from a ring or similar item can only be the result from the piece being dropped or damaged in some way. This is the same policy adopted by any high street jeweller and does not in any way affect your statutory consumer rights.
The best way to get the correct size is to pop into a local jeweller and have your finger measured. Alternatively we can provide you with a free ring sizer tool by clicking HERE.
Try asking one of her good friends if she can drop the question of ring sizes casually into a conversation. Failing that if you can’t get the correct ring size we can make the ring to an average ladies finger size and if necessary adjust it at a later date free of charge. Please note full eternity rings with diamonds all the way round and certain other rings cannot be re-sized. If you are in any doubt please CONTACT us for advice